DATA PROTECTION

Privacy Policy

Your privacy and data protection are our top priorities. Learn how we collect, use, and safeguard your personal information in accordance with UAE and international data protection standards.

Last Updated: May 15, 2025

Table of Contents

1. Data We Collect
2. How We Use Data
3. Your Rights
4. Third Parties

Introduction

UAE Digital Insight ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

We are headquartered in Dubai, United Arab Emirates, and comply with applicable UAE data protection laws, including the UAE Data Protection Law, as well as international standards such as GDPR where applicable.

Important Information

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with our services:

  • Contact Information: Name, email address, phone number, mailing address
  • Identification Information: Emirates ID (when required for services), passport information for tourists
  • Communication Data: Information you provide when contacting us, including inquiry details and preferences
  • Account Information: Username, password, and account preferences if you create an account

Technical Information

We automatically collect certain technical information when you visit our website:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources
  • Location Data: General location information based on IP address (city/country level)
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies

Marketing and Communications

If you opt-in to marketing communications, we may collect:

  • Communication Preferences: Preferred contact methods, frequency preferences
  • Interest Data: Services you're interested in, content preferences
  • Engagement Data: Email open rates, click-through rates, unsubscribe requests

2. How We Use Your Information

Service Provision

We use your information to provide and improve our services:

  • Respond to your inquiries and provide customer support
  • Facilitate connections with telecom providers and service partners
  • Provide personalized recommendations based on your needs
  • Process and fulfill service requests

Legal and Compliance

We may use your information to comply with legal obligations:

  • Comply with UAE telecommunications regulations and data protection laws
  • Respond to legal requests, court orders, or government inquiries
  • Prevent fraud, security incidents, and protect user safety
  • Enforce our terms of service and policies

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Data Centers: Secure, certified data centers within the UAE and compliant regions
  • Retention: Data is retained only as long as necessary for the purposes outlined

3. Your Rights and Choices

Your Data Rights

Under UAE data protection laws and international standards, you have the following rights:

Right to Access

Request copies of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data

Data Portability

Receive your data in a structured format

Communication Preferences

You can control how we communicate with you:

  • Marketing Emails: Opt-out of promotional emails at any time using unsubscribe links
  • SMS Communications: Reply STOP to opt-out of text message communications
  • Phone Calls: Request to be added to our do-not-call list
  • Cookie Preferences: Manage cookie settings through your browser

How to Exercise Your Rights

To exercise any of these rights, please contact us using the following methods:

Email

privacy@uaedigitalinsight.com

Phone

+971 4 398 7654

Address

Al Manara Tower, Business Bay, Dubai

Response Time: We will respond to your request within 30 days. For complex requests, we may extend this period by an additional 60 days and will inform you of any delays.

4. Third-Party Services and Partners

Information Sources

We provide informational content about various UAE telecom providers. We are an independent information platform and are not affiliated with or partnered with these companies:

Salik

Salik Telecom

Information source for mobile and internet services

e&

e& (Etisalat)

Information source for connectivity solutions

VM

Virgin Mobile

Information source for digital-first services

Independence Notice: We do not share personal data with these telecom providers. We are an independent information platform that provides educational content about UAE digital services. We are not affiliated with, endorsed by, or partnered with any telecom companies mentioned on our website.

Analytics and Website Tools

We use third-party tools to improve our website and services:

Google Analytics

Helps us understand website usage patterns and improve user experience. Data is anonymized and aggregated.

View Google's Privacy Policy →

Hosting Services

Our website is hosted on secure servers within the UAE and EU regions, ensuring data residency compliance.

Certified ISO 27001 and SOC 2 compliant providers

Email Services

We use secure email service providers for customer communications and support.

End-to-end encrypted with enterprise-grade security

International Data Transfers

In some cases, your data may be transferred outside the UAE:

Safeguards in Place

  • • Data transfers only to countries with adequate protection levels
  • • Standard contractual clauses ensuring GDPR-level protection
  • • Regular audits of international service providers
  • • Encrypted data transmission and storage

Approved Regions

Data may be processed in: European Union (GDPR compliant), United Kingdom (UK GDPR), Canada (PIPEDA), and other regions with adequate protection as determined by UAE authorities.

Legal Information

Data Controller Information

Company: UAE Digital Insight LLC

License Number: 789456123

Address: Unit 2304, Al Manara Tower, Business Bay, Dubai, UAE

P.O. Box: 112233, Dubai, UAE

Phone: +971 4 398 7654

Email: privacy@uaedigitalinsight.com

Compliance Standards

UAE Data Protection Law 2021

GDPR (where applicable)

UAE Cybersecurity Law

Telecommunications Regulatory Authority (TRA) guidelines

ISO 27001 security standards

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Notify you via email if you have provided your email address
  • Post a notice on our website with the updated policy
  • Update the "Last Modified" date at the top of this policy
  • Allow a 30-day period for you to review changes before they take effect

Continued Use: By continuing to use our services after policy updates, you agree to the revised terms. If you disagree with any changes, please discontinue use of our services and contact us to delete your data.

Questions About Privacy?

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.

Privacy Email

Direct line to our privacy team

privacy@uaedigitalinsight.com

Phone Support

Speak with our team

+971 4 398 7654

Contact Form

Detailed inquiries

Visit Contact Page

Response Commitment

We are committed to responding to all privacy-related inquiries within 48 hours for urgent matters and 5 business days for general questions. For formal data requests, we will acknowledge receipt within 72 hours and provide a full response within 30 days as required by law.